Urban Outfitters Reviews

Urban is hit or miss regarding quality. The styles are always great, but often the guality is poor, things reek of chemical smell, don't launder well. And lots and lots of times the fabrics are more like sack cloth in softness. Very scratchy and stiff.

The prices are out of this world expensive for items that poor and made of very cheap materials in depressed countries. So a greedy markup. It was a teen store and now it's a wealthy teen store where only upper middle class kids can afford to shop. So definitely surpassing my current income and my kids.

I can't understand that after all these years they stillcan't seem to get micro shots of the bedding and fabrics so you could see if sheets and comforters are not going to be something you will like. The phots are not crisp and sharp but blurry. Do us all and the planet a favor and get a clea phot so people don't have to order something and send it back. Their colors often vary and have been post edited so you will see lots of customer reviews that say, the color is not really green but yellow. It's so bad that I won't buy anything from them I have not seen a customer uploaded photo of.

The buyers don't seem to have realized that boho moroccan is really, really played out and people are looking for bedding that doesn't look like a tapestry in a head shop or dorm room. Please use some other places for inspiration like Africa, Holland, France, Brazil, Jamaica, Hawaii, Australia, Japan, Chine, Poland, New Zealand, Haiti, England, Sweden, Ireland, the St Lucia, Mexico, Scotland anything seriously anything.

It's like they are perpetually set on California, India and Morocco. There is a whole world of design out there and bold beautiful fabrics. Why not some retro prints from 50's /60's japan, or some great vintage plaids, or some Irish pottery or baskets, so high English Gabby Demming make you sigh fabric or some Miatilda Goed like frames, candles, towels, and art.

Or please something like a high gloss lacquer picture frame or drink tray for a coffee table or a lit of Liberty of London, Harrods, or Marimekko, or sourcing something like plastic jelly baskets from Mexico for dorm storage, or a rug taht does not reek of chemicals and pill and send threads all over the floor What about some plates and table cloths or curtains from the South of France? Or Venetian drinking glasses. Shake it up. It's a snooze. I have that same gripe with their parent company, Anthropologie. The world is vast, pick the best and replicate it for less.

The sizing in clothing is often a bummer. Not enough petites, not enough stock in larger sizes. So I have a lot of gripes with them. But i still always drop $500 or more a year at the place. Sometime more if a dorm has to be furnished.

The curtains used to be really good quality, now the patters are so ugly, see through and flimsey Not sure why they can't seem to source a nice no see through curtain in a real velvet or thick canvas. The purpose of curtains in dorm rooms and homes is so that people can't see in. Almost everything they have has an ugly tiny cheap repeat pattern that looks like you have hung up skirt material.

Curtains are incredibly expensive is you have 3-4 windows in a room. They usually end up being like furnishing and things your are using for years and years. People are looking for curtains in colors they can restyle the room with in two years when they are bored like: white, tan, cream, bone, various solid blue shades, mauve, dusty pink, soft yellow, apricot. They want an item that will work for 10 to 15 years as buying two panels for 4 windows is a major purchase. They want things that will go from the dorm and then be able to be used in their first couple of apartments. Or from a toddler room to a teens.

So more longevity of service use. And less of a immediate statement. Please the land fils could use the help. A nice thick velvet, or cotton duck that drapes will and is a good width is a lot better than a cheap see through thing in crazy colors that you'll throw out in two years. So wish that collections quality and class was brought up. The curtains are all mostly tacky and looking. I hate that they are see through. I want simple functional items, I can home launder or dry clean.

The quilts used to be butter soft and a great value at one time and the sheets soft as well. Most times I end up sending them back as they fabrics smell heavily of chemical dyes that can't be healthy to lay on your skin and launder in your machine, and they are frequently scratchy. I want 100% cotton bedding that gets softer and softer with wear.

I stopped buying rigs from them about 8 years ago, the quality was very poor. Wish they would sell really good quality solid rugs that would fill up most of the door rooms, not shed or smell like chemicals.

Customer service doesn’t get back to you. I ordered next day delivery four days ago and have had no further details apart from ‘shipped’ you either get a chat bot that mugs you off and then closes the chat or you can email them and twiddle your thumbs for 4 days. I just want what I paid for and maybe I’m impatient but also I paid £5.99 for next day delivery. Gimme my shoes!

I ordered on an in stock item online. It stated that it could take up to ten business days to ship, which is a very long time to begin with. I received tracking information for Laser ship. After the 10 business day the item still did not ship (Laser ship did not receive the package), so I contacted customer service. Customer service had no idea where my package was or when it would ship. I was told they would check the back end department and contact me in 1-3 more business day. No one contacted me by email or phone but I finally received an email return notice your refund is being processed. I didn't request a refund I just wanted the item I ordered. No one apologized for wasting weeks of my time on an item I was never going to receive. There was no response from customer service just an auto generated return email. They did not even offer to ship the item at all. I guess the company doesn't want online sales or return business.

It's too bad I can't give negative stars. Urban Outfitters provided literally the single worst customer service experience I've ever endured. The sent me the entirely wrong order. It took following up for 5 weeks to get a return label followed by another month of following up regularly to get a refund, which the issued via "e-merch credit", which I will never use because hell will freeze over before I order anything from that godforsaken company again. I've now made three calls and spoken to two customer service supervisors attempting to get a refund and STILL don't have my money back. Every person I speak to tells me something different. On Monday I was told they had entered my request for refund and it would take 1-3 business days. On Friday I spoke to someone different who told me the request had not previously been entered, but he was entering it at the moment and the refund would take 5-7 business days. It shouldn't take 3 months and a dozen phone calls and chats to resolve THEIR SCREW UP. I'm not sure if the entire company is crooked or if everyone who works there is just incompetent, but at this point I have zero confidence I will ever get my money back.

Go somewhere you can trust! I bought 8 items in the beginning of August. 3 were missing at delivery. It's been a month of reaching out to customer service. The first online agent I spoke to stopped answering me. The second call agent I spoke to was the sassiest lady I think I've ever met. She made me feel idiotic for wondering where my items were & repeatedly told me "i don't know" without any help. The second agent transferred me to a supervisor because they didn't know why my items were missing. Finally she was able to tell me they were lost and those items are out of stock so there's no chance of getting them then gave me a refund of $1.43 instead of my full $78.16 total that should have been refunded. Then I check Urban Outfitters online and my missing items were still there in stock! What the hell? Do you guys even look into situations before telling the customer "i don't know" or giving false info? Their Customer Service team is rude, unhelpful & lacks the ability to handle customer needs as their job entitles. I still have no refund and am extremely upset. I will not be purchasing from Urban Outfitters again.

I ordered an roomspray, when I paid I didn't get an email and no one knows anything yet I paid them for nothing. Horrible scam company I am sure I will never get my money back

I have never contacted them. Today they sent me an email confirming a purchase I never made in a store I never visited, showing discounted pricing. Reporting it as spam and scam right away.

I received one item from my package. Never was delivered the rest of my furniture, almost $200 worth. I did receive another customer's order, from Canada. I called them, they said they would resend all my stuff and asked me to return the package I accidentally got. I never received my new order, I called again and they said they couldn't resend it, and I might get a refund but they are investigating. So now I don't have my items, lost my money, and still had to reship the other person's order. I cannot reorder all my stuff because it is out of stock. I am very annoyed and frustrated, and customer service doesn't care at all and seems to not know what they are doing.

Unbelievably horrible service. They do not care. UO chose not to care. I never got my furniture and still trying to figure out alone with their partner warehouse. They don’t help you nothing. Unorganized and careless.

I kept getting parcels with items missing that I had ordered. I would email customer service and they would refund but not without a fight. One time my order was missing a bag and they agreed after a few weeks they would send me a replacement. Then the bag didn’t get delivered to me (this was a hermes issue). The picture on the hermes app was at a different flat. UO refused to refund me. I got in touch with someone at Hermes that said the parcel was deemed lost. UO then refunded me but has since stopped me placing an order? Every order I place gets cancelled. I guess I’m now “blacklisted” when it’s their company that has been in the wrong all these times.